speaker-info

Richard Beevers

The Logic and the Magic of Great Customer Experience

Richard Beevers is Director of Customer Plus, the award winning customer experience consultancy. Richard advises leading businesses such as Ford, Porterbrook and Turner & Townsend. as well as major public sector players including the Metropolitan Police, the Ministry of Defence and Welsh Water.

Richard is a Fellow of the Chartered Institute of Marketing, a Member of the Market Research Society and a Certified Management Consultant. He is the author of the Investors in People Handbook.

My Sessions

The Logic and the Magic of Great Customer Experience

In this session Richard will use practical examples to define customer experience and explain its importance as the new competitive battleground. Richard will give you a simple blueprint for improving customer experience and demonstrate three key disciplines – employee engagement, customer journey mapping and closed loop measurement.

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